Billing and Subscription Questions

What Plans Are Available?

Yarda offers two ways to access Pro Mode:

• Pay-as-you-go tokens — Purchase design credits that never expire. Great for occasional use.
• Pro subscription — Unlimited Pro Mode designs plus premium features. Best for frequent users.

Visit the pricing page for current rates.

How Do I Cancel My Subscription?

You can cancel your subscription at any time:

1. Go to Account → Subscription
2. Click Manage Subscription
3. Select Cancel Plan

Your access continues until the end of your current billing period. You won't be charged again after cancellation.

Can I Get a Refund?

We offer refunds within 7 days of purchase for subscriptions, and within 7 days for unused token packs. Tokens that have already been used are non-refundable.

To request a refund, contact support with your order details.

Why Was I Charged Twice?

This is rare but can happen if a payment retried after a temporary failure. Check your bank statement dates — charges that appear on consecutive days are usually the original and a retry.

Contact support if you believe you've been incorrectly double-charged and we'll resolve it immediately.

How Do I Update My Payment Method?

1. Go to Account → Subscription
2. Click Manage Subscription
3. Update your card through the Stripe portal

My Tokens Disappeared

Token balances are tied to your Yarda account. If your balance looks wrong:

• Make sure you're signed in with the correct account
• Check your transaction history at /transactions

If tokens are missing after a successful purchase, contact support with your receipt.